TheTrainline.com Review, TheTrainline.com Customer Reviews

TheTrainline.com

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User Experience:
Customer Service:
Overall: 4.31

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Thetrainline.com is the leading online provider of rail tickets for rail travel in the UK* by value of tickets sold, with a mission to help rail passengers save money, time and hassle.

Customers booking Advance fares with thetrainline.com or via the mobile app can save an average of 43% versus booking on the day of travel (limited availability & routes). Since it was established in 1997, thetrainline.com has developed a robust and scalable core IT platform with a strong focus on customer-driven innovation.

The Company's consumer website and mobile apps received an average of 20.8 million visits per month for the 12 months ended 8 November 2014, and the mobile apps, with 7.4 million downloads to 31 December 2014, were ranked number one in both the "Travel" and "Transportation" categories on iOS and Android in the UK on 5 January 2015. In addition to its consumer offering, the Group also provides rail booking solutions for large corporate entities, Small and Medium Enterprises and Travel Management Companies, and supports the online sales platforms of a number of Train Operating Companies. (* excludes Northern Ireland)

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TheTrainline.com Reviews by Customers

TheTrainline.com review by Audrey Killian

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Overall: 4.38

Helpful on all occassions that I contacted them.

I have found Trainline to be great for cheaper fares and to have good customer services. I would recommend the web chat facility as it is straightforward and easier than a phone call. I was dealt with straight away on the two occasions that I used it. My problem was solved in a timely manner and the customer service operator said her supervisor would call me, which he did as promised. I would recommend Trainline as the website is straight forward and easy to navigate and you can save by following the tips that they post for you. The payment section is also easy to use with PayPal an option along with visa debit and the usual methods. No complaints and I have used the app as well and also find that to be good.

TheTrainline.com review by Nathan Oster

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Overall: 4.25

Chesterfield-Leeds

Train line tickets arrived quicker than I thought, had to take my Son to Leeds General Hospital, the train was on time, we arrived in Leeds just gone 9 am, so caught taxi straight outside Station and straight up to hospital, no hiccups at all, I will defo use trainline again, less nerving for me, I hate driving into busy cities, would have had to get up much earlier, so saved me time as well thankyou

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