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In 2012, Pep Boys created a new service and retail customer experience, which it refers to as “The Road Ahead. ” Similar to the experience found at some high-end car dealerships, new Pep Boys stores feature customer lounges with amenities such as complimentary Wi-Fi and flat screen TVs near its full-service maintenance and repair shops, as well as the most diverse retail product assortment in the automotive aftermarket.
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